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faq

1. HOW CAN I CUSTOMIZE A PRODUCT?

Select your preferred product, choose the available options and click the “Customize” button. You can add text, logos or images and preview your design before completing your order. Customization options may vary depending on the product.

2. IS THERE A MINIMUM ORDER QUANTITY?

Some products have a minimum order quantity, which varies depending on the item and is clearly indicated on the product page. Selected products are also available for individual purchase.

3. CAN I PREVIEW MY CUSTOMIZATION BEFORE ORDERING?

Yes. Our customization tool allows you to preview your design before completing your purchase. You can check the placement of text, logos and images to ensure everything looks as intended. Please note that digital previews are illustrative and slight differences in colors or appearance may occur due to materials and production techniques, without affecting the agreed product specifications.

4. WHICH FILE FORMATS CAN I UPLOAD?

Our customization tool supports SVG, PNG and PDF files. For the best results, we recommend high-quality SVG or PNG files, preferably with transparent backgrounds. Please ensure your files are clear and suitable for customization before completing your order.

5. WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept credit and debit cards, PayPal and bank transfers. Available payment methods are displayed at checkout and may vary depending on your country and currency.

6. HOW LONG DOES DELIVERY TAKE?

Delivery is generally expected within 5–8 weeks from receipt of payment, unless a different timeframe is specified and agreed upon before purchase. Delivery times include production, customization where applicable, and shipping. In the event of unforeseen delays, World Luxury Gadget will keep you informed, in accordance with our Terms and Conditions of Sale

7. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping notification. Tracking information will be provided when available, allowing you to follow the progress of your delivery.

8. CAN PERSONALIZED PRODUCTS BE RETURNED?

Products clearly personalized according to your specifications are generally excluded from the statutory right of withdrawal. However, your legal rights remain fully protected if an item is defective, damaged or does not conform to your order.

For standard, non-personalized products, consumers may exercise their statutory right of withdrawal within 14 days of delivery, subject to applicable legal exceptions.

When a valid withdrawal or refund applies, World Luxury Gadget does not require products to be returned. For assistance, please contact support@worldluxurygadget.com.

9. CAN I CANCEL OR MODIFY MY ORDER?

If you need to cancel or modify your order, please contact us as soon as possible at support@worldluxurygadget.com.

Changes may be possible depending on the order status and whether production has already started. For personalized products, modifications may no longer be possible once production is underway. Any cancellation request will be handled in accordance with our Terms and Conditions of Sale and applicable consumer rights

10. WHAT IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?

If your order arrives damaged, defective or does not match your purchase, please contact our customer support team at support@worldluxurygadget.com.

Include your order number and a description of the issue. Photographs may help us resolve your request more efficiently. We will assess the situation and provide an appropriate solution in accordance with applicable legal guarantees, without requiring you to return the product.

11. ARE THERE ANY ADDITIONAL CUSTOMS FEES OR IMPORT CHARGES?

No. The total amount displayed at checkout includes all applicable charges for your order, including any relevant customs duties and import fees.

You will not be required to pay additional import charges upon delivery. If a courier requests an unexpected payment, please contact our customer support team before making any payment.

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