Terms & conditions

GENERAL TERMS AND CONDITIONS OF SALE

1. General Information

1.1 These General Terms and Conditions of Sale (“Terms and Conditions”) govern the sale of products through the website www.worldluxurygadget.com, operated by WORLD LUXURY GADGET SRLS (“WLG”, “World Luxury Gadget”, or the “Seller”).

Company Information:

1.2 Customers are advised to read these Terms and Conditions carefully before placing an order and to retain a copy for future reference.

1.3 By placing an order, the Customer acknowledges having had the opportunity to review these Terms and Conditions before completing the purchase.

1.4 Purchases are governed by the version of these Terms and Conditions applicable at the time the order is placed. Subsequent amendments shall not affect contracts already concluded.

2. Scope and Application

2.1 World Luxury Gadget sells luxury gadgets, accessories, promotional items, corporate gifts, and related products, including items that may be customized with logos, text, images, or other personalized elements.

2.2 Products are available to both individual consumers and business customers, subject to the delivery destinations and purchasing options offered through the Website.

2.3 A “Consumer” means an individual purchasing products for purposes unrelated to their business, trade, craft, or professional activities.

2.4 A “Business Customer” means a person or entity purchasing products for purposes related to their business or professional activities.

2.5 Consumer protection provisions apply exclusively where required by the relevant legislation. Different statutory rules may apply to Business Customers.

3. Orders, Payments and Cancellation

3.1 Customers may select products, models, colors, dimensions, quantities, and available customization options before proceeding to checkout.

3.2 Before submitting an order, Customers may review their selections, correct any errors, and verify the applicable prices, taxes, shipping charges, and total amount payable.

3.3 Submission of an order through a button clearly indicating an obligation to pay constitutes an offer to purchase. The contract is concluded when WLG communicates acceptance of the order by email. An automated acknowledgement of receipt does not, by itself, constitute acceptance.

3.4 Order acceptance includes or makes available the essential details of the purchase, including the products ordered, customization details, total price, payment method, and applicable Terms and Conditions.

3.5 Payment Methods

Accepted payment methods may include:

  • Credit and debit cards processed through Stripe.

  • PayPal.

  • Bank transfer.

The payment methods actually available may vary according to the Customer’s country and the options displayed at checkout.

3.6 Order processing begins following receipt of payment. For bank transfers, payment is considered received only when the funds have been successfully credited to WLG’s bank account.

3.7 For card payments and other immediate electronic payment methods, payment is considered received once the transaction has been successfully confirmed to WLG.

3.8 Voluntary Order Cancellation

Customers may request cancellation of an order within 24 hours of placing it by contacting support@worldluxurygadget.com.

For made-to-order or clearly personalized products, cancellation requests are subject to the status of order processing and production. Once the order has entered production or has been irrevocably committed to the manufacturing process, cancellation may no longer be possible.

WLG will assess cancellation requests submitted within the stated period and confirm whether cancellation can be accepted.

The voluntary cancellation policy does not restrict statutory withdrawal rights, where applicable, or any other mandatory consumer rights.

3.9 For standard non-personalized products purchased by Consumers, the statutory right of withdrawal remains applicable regardless of whether an order has already been forwarded to a supplier.

3.10 Requests for changes to an order after submission must be communicated promptly. WLG will assess their feasibility according to the order’s processing and production status.

3.11 If an order cannot be accepted or fulfilled due to product unavailability or other legitimate reasons, WLG will notify the Customer and refund any corresponding amounts already received without undue delay.

4. Products and Customization

4.1 Product descriptions, available models, sizes, dimensions, colors, minimum order quantities, customization options, and technical characteristics are provided on the relevant product pages.

4.2 Digital Customization

World Luxury Gadget offers a digital customization experience through the Zakeke configurator, allowing Customers to personalize eligible products.

Depending on the product, customization options may include:

  • Product model and version.

  • Product color and available finishes.

  • Dimensions and sizes.

  • Text, names, and dates.

  • Logos, images, and artwork.

  • Positioning, dimensions, and placement of customized elements.

  • Other options made available through the configurator.

4.3 Customers are responsible for carefully reviewing their customization selections before submitting an order.

The configuration confirmed by the Customer constitutes the reference for the manufacturing and fulfillment of the customized product.

4.4 The digital customization system may record the selected configuration, including applicable colors, models, dimensions, artwork, and positioning.

Customers may also be able to download a representation of their customized design.

WLG may use the customization data and files associated with the order to verify the correspondence between the Customer’s approved configuration and the product delivered.

4.5 Responsibility for Customer-Approved Content

The Customer is responsible for verifying the correctness of all information and customization elements provided or approved, including spelling, dates, logos, colors, models, dimensions, and positioning.

Errors contained in the Customer’s confirmed design shall not constitute defects attributable to WLG where the product has been manufactured in accordance with the agreed specifications.

4.6 Manufacturing Errors

If the delivered product differs from the confirmed configuration due to a manufacturing error, incorrect personalization, or another lack of conformity, WLG remains responsible in accordance with the applicable law.

Nothing in these Terms and Conditions limits the Customer’s mandatory statutory rights concerning defective or non-conforming products.

4.7 Digital Previews

Digital previews and 3D representations are intended to illustrate the selected product and customization.

Minor differences in screen color rendering, lighting, material appearance, or printing techniques may occur.

Such differences do not permit deviations from agreed product characteristics or exclude statutory conformity requirements.

Images generated or enhanced using artificial intelligence, where applicable, are illustrative and do not replace the product’s essential technical description.

4.8 Customers confirm that they hold the necessary rights, licenses, or permissions to use any logos, trademarks, images, artwork, or other materials uploaded for customization.

WLG and its authorized production partners may use such materials solely to the extent reasonably necessary to manufacture and fulfill the order.

The uploading of unlawful content or content infringing third-party rights is prohibited.

4.9 Once production has commenced, changes to a customized product may no longer be possible.

5. Prices, Shipping Costs and Customs Duties

5.1 Product prices are displayed in the currency indicated on the Website.

For Consumers, displayed final prices include applicable taxes, unless otherwise clearly and lawfully indicated before purchase.

5.2 Shipping Charges

For delivery destinations where the standard shipping policy applies:

  • Orders below €2,000.00: €60.00 shipping fee per order.

  • Orders of €2,000.00 or more: Free standard shipping.

The €2,000.00 threshold is calculated on the total value of the products after any applicable discounts, including applicable VAT and excluding shipping charges.

Any destination-specific shipping restrictions or variations must be clearly displayed before the Customer completes the purchase.

5.3 Where an order is delivered in multiple shipments for operational or logistical reasons, WLG shall not charge additional shipping fees unless expressly agreed with the Customer beforehand.

5.4 Customs Duties and Import Charges

All applicable import duties, customs clearance charges, and other import-related costs included in the agreed delivery service are covered by the total amount presented to the Customer at checkout.

Customers shall not be required to pay additional customs duties or import charges upon delivery for shipments covered by this policy.

5.5 Customs procedures and international shipping formalities are managed through logistics partners appointed by WLG and its suppliers.

If a carrier or customs authority requests additional charges relating to costs already covered by the purchase, the Customer should contact WLG at support@worldluxurygadget.com.

WLG will handle the matter through its logistics partners, without transferring such additional costs to the Customer.

5.6 The total price payable, including applicable taxes, shipping charges, and any other mandatory costs, shall be displayed before the order is submitted.

5.7 WLG reserves the right to modify prices and shipping policies for future purchases. Such changes shall not affect orders already accepted.

6. Payment and Invoicing

6.1 Payments are processed through the payment methods made available at checkout.

6.2 WLG does not commence order fulfillment before successful receipt of payment.

For bank transfers, the relevant date is the date on which payment is effectively credited to WLG’s account.

6.3 If a payment fails or is not received, the order shall not enter production or fulfillment until the payment issue has been resolved.

6.4 Where an invoice is required, the Customer must provide accurate and complete billing information in accordance with the applicable tax regulations.

Customers requiring an invoice should provide the necessary billing details during checkout or contact WLG before completing the order, where appropriate.

6.5 Invoices are issued and transmitted in compliance with applicable Italian tax legislation. Where appropriate, an electronic courtesy copy may also be provided.

6.6 Any requests to correct issued invoices will be evaluated in accordance with applicable fiscal requirements.

7. Production, Shipping and Delivery

7.1 Estimated Delivery Time

The standard estimated delivery period is 5–8 weeks, calculated from the date WLG receives the full payment and, where applicable, all files and information necessary to process the order.

The estimated period includes product preparation, customization, manufacturing, and international transportation.

7.2 Delivery estimates are based on normal production and logistics conditions. A different delivery timeframe may apply where expressly communicated to and accepted by the Customer before the purchase.

7.3 Where additional Customer approval or information is required for customization, WLG will communicate any consequent change to the delivery schedule. Extensions are not automatic or indefinite.

7.4 International Logistics

Certain products may be manufactured, prepared, or shipped internationally.

Delivery may be affected by customs procedures, logistical disruptions, transportation delays, production interruptions, industrial action, or extraordinary circumstances beyond the ordinary control of WLG.

Where WLG becomes aware of a material delay, it will inform the Customer and provide reasonable assistance.

7.5 Such circumstances do not automatically release WLG from its contractual obligations or limit mandatory consumer rights.

7.6 If delivery does not take place within the agreed timeframe, Consumers may exercise the remedies available under applicable law, including granting an appropriate additional delivery period and, where the legal conditions are met, terminating the contract and obtaining a refund.

Where the law permits immediate termination, no additional period is required.

7.7 Shipment Tracking

Tracking information will be provided when available from the appointed carrier or logistics partner.

7.8 For Consumers, the risk of loss or damage generally passes when the Consumer, or a designated third party other than the carrier, obtains physical possession of the goods, subject to applicable legal exceptions.

8. Direct Shipping and Fulfillment Partners

8.1 World Luxury Gadget operates an international fulfillment model and may work with manufacturers, suppliers, logistics operators, and authorized partners located within or outside the European Union.

8.2 Products may be shipped directly from manufacturing facilities or distribution partners to the Customer’s designated delivery address.

8.3 International shipments may be handled by UPS or other logistics providers appointed by WLG and its partners, according to the destination and operational requirements.

8.4 Regardless of the manufacturing location, shipping origin, or logistics arrangement, WORLD LUXURY GADGET SRLS remains the contractual Seller and the Customer’s point of contact for order fulfillment, assistance, and statutory rights.

8.5 Customers are not required to contact manufacturers or overseas suppliers directly to exercise their statutory rights.

9. Right of Withdrawal

9.1 Statutory Withdrawal Period

Subject to the exceptions provided by law, Consumers have the right to withdraw from eligible distance purchase contracts within 14 days, without providing any reason.

The withdrawal period generally begins on the day the Consumer, or a third party designated by the Consumer other than the carrier, receives the goods.

For orders delivered in separate shipments, the period begins upon receipt of the last item, where required by law.

9.2 To exercise the right of withdrawal, the Consumer must communicate an unequivocal decision to withdraw before the applicable deadline.

Withdrawal may be communicated through:

  • The online withdrawal function available on the Website.

  • Email to support@worldluxurygadget.com.

  • Written notification to WLG’s registered office.

9.3 The Consumer may use the standard withdrawal form provided at the end of these Terms and Conditions but is not obliged to do so.

9.4 Consumers are not required to provide a reason, photographs, or supporting evidence when exercising a valid statutory right of withdrawal.

9.5 Online Withdrawal Function

WLG provides an online withdrawal function in accordance with Article 54-bis of the Italian Consumer Code.

The function is made accessible during the period in which the statutory right may be exercised.

Where the online function is used, the Consumer can submit the withdrawal declaration through a clear confirmation process.

9.6 WLG shall send an acknowledgement of receipt without undue delay on a durable medium, including the content of the withdrawal declaration and the date and time of submission.

9.7 Withdrawal is considered exercised within the applicable period when the Consumer sends the relevant declaration before the deadline expires.

10. Exclusions from the Right of Withdrawal

10.1 Under Article 59(1)(c) of the Italian Consumer Code, the statutory right of withdrawal for change of mind does not apply to goods made to the Consumer’s specifications or clearly personalized.

Examples may include products customized with:

  • Customer-provided logos or trademarks.

  • Personalized names, text, or dates.

  • Customer-selected images or artwork.

  • Custom-designed graphics or clearly individualized configurations.

  • Other specifications that make the product clearly personalized within the meaning of the applicable legislation.

10.2 Where this exclusion applies, the relevant information will be provided clearly before the order is submitted.

10.3 The mere selection of ordinary catalog variants, such as standard colors or sizes, does not automatically exclude the statutory right of withdrawal.

10.4 Similarly, the fact that a standard product is ordered from a supplier after the Customer places an order does not, by itself, remove the statutory withdrawal right.

10.5 The exclusion of the right of withdrawal for personalized products does not affect statutory rights concerning defective, damaged, incorrect, undelivered, or otherwise non-conforming goods.

11. Returns and Refunds

11.1 Return of Products

Where a Consumer validly exercises the statutory right of withdrawal, the Consumer must return the relevant goods within 14 days of communicating the withdrawal decision, unless WLG has offered to collect them.

Return instructions and the applicable return address will be communicated by WLG.

11.2 For withdrawals based solely on a change of mind, direct return shipping costs are borne by the Consumer where this has been properly disclosed before purchase, unless otherwise agreed or required by law.

11.3 Refund Processing

WLG will process refunds without undue delay and within the statutory deadlines.

In cases of withdrawal, WLG may withhold reimbursement until the returned goods have been received or until the Consumer provides evidence of having sent them back, whichever occurs first, unless WLG has offered to collect the goods.

11.4 Where required by law, reimbursement shall include the original standard delivery charge paid by the Consumer.

Additional costs resulting from the Consumer’s choice of a more expensive delivery method than the least expensive standard option offered by WLG are not refundable unless required by law.

11.5 Refunds are made using the original payment method unless the Consumer expressly agrees otherwise, without additional refund fees.

11.6 Defective or Non-Conforming Products

For products that are defective, damaged, incorrectly manufactured, or otherwise non-conforming, WLG will manage the claim in accordance with the applicable statutory guarantee.

Where the return of defective or non-conforming goods is necessary for the application of a statutory remedy, the Consumer shall not bear the associated costs.

11.7 Waiver of Return Requirement

WLG may, at its discretion and on a case-by-case basis, expressly waive the requirement to return a product.

Such a waiver does not constitute an automatic right for Customers to retain products while receiving a refund, nor does it establish a general return-free refund policy.

11.8 Nothing in this section limits the mandatory statutory remedies or rights available to Consumers.

12. Legal Guarantee and Non-Conforming Products

12.1 Statutory Guarantee

Consumers benefit from the legal guarantee of conformity provided under Articles 128 and following of the Italian Consumer Code.

WLG is responsible for defects of conformity existing at delivery and becoming apparent within two years of delivery, subject to the applicable statutory requirements.

12.2 The statutory limitation periods and legal presumptions concerning defects of conformity apply as established by the relevant legislation.

12.3 Available Remedies

Where a product is defective or non-conforming, the Consumer is entitled to the remedies provided by law.

These may include:

  • Repair of the product.

  • Replacement of the product.

  • Proportionate reduction of the purchase price.

  • Termination of the contract and reimbursement, where the applicable legal requirements are satisfied.

Repair and replacement must be provided free of charge, within a reasonable time, and without significant inconvenience to the Consumer, as required by law.

The choice and availability of remedies are governed by the applicable statutory provisions.

12.4 The legal guarantee also applies to personalized products.

12.5 Reporting a Problem

Customers may report defective, damaged, incorrect, incomplete, or non-conforming products through the Website’s support and return request form or by contacting:

support@worldluxurygadget.com

To facilitate the assessment, Customers are encouraged to provide the order details, a description of the issue, and any relevant photographs or supporting information.

12.6 WLG may reasonably request photographic evidence, additional information, or other relevant documentation where necessary to assess the reported issue.

Where photographic evidence cannot reasonably be provided or does not adequately demonstrate the problem, Customers may contact WLG directly to arrange an alternative means of assessment.

The absence of photographs shall not automatically extinguish statutory guarantee rights.

12.7 Normal wear and tear, damage caused exclusively by misuse, unauthorized alterations, or events attributable to the Customer after delivery are not covered to the extent permitted by law.

Such exclusions do not affect liability for defects of conformity existing at delivery.

12.8 For Business Customers, the warranties, notification requirements, limitation periods, and remedies established by the applicable Italian Civil Code provisions shall apply, unless otherwise validly agreed.

13. Liability

13.1 World Luxury Gadget is responsible for fulfilling its contractual obligations in accordance with applicable law.

13.2 WLG shall not be liable for errors originating exclusively from customization content provided and approved by the Customer, where the product has been manufactured in accordance with the agreed specifications.

13.3 WLG remains responsible for manufacturing errors, defects of conformity, and other circumstances for which liability cannot lawfully be excluded.

13.4 Nothing in these Terms and Conditions excludes or limits mandatory consumer rights or liability that cannot legally be restricted, including liability arising from fraud, gross negligence, personal injury, or defective products where applicable.

14. Intellectual Property

14.1 All Website content, including text, designs, photographs, graphics, trademarks, logos, visual elements, and other intellectual property, belongs to WLG or the respective authorized rights holders.

14.2 Such content is protected under applicable intellectual property laws and may not be copied, reproduced, distributed, or commercially exploited without the necessary authorization, except where permitted by law.

14.3 Logos, trademarks, images, designs, or other content uploaded by Customers remain the property of their respective rights holders.

14.4 By uploading such content, Customers confirm that they hold the necessary rights and authorize its use solely for the purpose of producing and fulfilling the relevant order.

15. Privacy, Personal Data and Newsletter

15.1 WLG processes personal data in accordance with the applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR).

15.2 Detailed information regarding the purposes and legal bases of processing, data recipients, international transfers, retention, and data subject rights is provided in the Website’s Privacy Policy.

15.3 Information regarding cookies and similar technologies is provided separately in the Cookie Policy.

15.4 Acceptance of these Terms and Conditions does not constitute consent to receive marketing communications.

15.5 Subscription to newsletters and promotional communications is voluntary and, where consent is required, subject to a separate and freely given choice.

15.6 Customers may withdraw marketing consent at any time through the unsubscribe link provided in communications or by contacting WLG.

16. Customer Service and Complaints

16.1 For inquiries, order assistance, complaints, and after-sales support, Customers may contact:

Email: support@worldluxurygadget.com

WhatsApp Business: +39 376 252 0407

16.2 WLG may provide initial assistance through automated customer service tools, including artificial intelligence-based support systems.

Where a request cannot be adequately resolved through automated assistance, the Customer may contact the dedicated support team by email.

16.3 WLG will handle Customer requests and complaints without undue delay, taking into account their nature and complexity.

16.4 Submitting a complaint through WLG’s internal support channels does not restrict the Customer’s right to pursue statutory remedies or other legally available dispute resolution procedures.

17. Applicable Law and Dispute Resolution

17.1 These Terms and Conditions are governed by Italian law.

17.2 For Consumers residing in another country, this choice of law does not deprive them of mandatory protections applicable under the law of their country of habitual residence, where required by the relevant conflict-of-law rules.

17.3 Disputes involving Consumers shall be subject to the jurisdiction and territorial competence established by applicable consumer protection laws.

Where the Italian Consumer Code applies, the competent court shall be determined in accordance with the mandatory rules protecting the Consumer.

17.4 For disputes involving Business Customers, the ordinary applicable rules concerning jurisdiction and venue shall apply, unless otherwise validly agreed.

17.5 Consumers retain access to alternative dispute resolution procedures where available under applicable legislation.

Where legally required, WLG will provide information concerning the relevant alternative dispute resolution body and its participation in such procedures.

18. Standard Withdrawal Form

Complete and submit this form only if you wish to exercise an applicable statutory right of withdrawal. Use of this form is optional.

To:

WORLD LUXURY GADGET SRLS

Via Leonardo da Vinci 28

61033 Fermignano (PU), Italy

Email: support@worldluxurygadget.com

Withdrawal Declaration

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Product(s): ______________________________

Ordered on () / Received on (): ______________________________

Order Number (if available): ______________________________

Consumer Name: ______________________________

Consumer Address: ______________________________

Email Address: ______________________________

Date: ______________________________

Signature (only if submitted on paper): ______________________________

(*) Delete as appropriate.

19. Discount Codes and Promotions
 

19.1 WORLD LUXURY GADGET SRLS (WLG) may offer promotional discount codes to Customers, including through its authorized consultants and commercial partners.

19.2 Customers using a valid discount code may receive a 10% discount on the value of eligible products, unless different conditions are expressly communicated by WLG.

19.3 Discount codes must be entered in the designated field during checkout. The applicable discount will be displayed in the order summary before the Customer confirms the purchase.

19.4 Discount codes cannot be combined with other promotions or discount codes unless expressly authorized by WLG.

19.5 WLG may establish validity periods, eligibility requirements and specific conditions for the use of discount codes, provided these are clearly communicated before purchase. Changes will not affect orders already concluded.

19.6 Any applicable shipping charges and free-shipping thresholds shall be calculated on the discounted order value, in accordance with Section 5.2 of these Terms and Conditions.

 

WORLD LUXURY GADGET SRLS

General Terms and Conditions of Sale

www.worldluxurygadget.com

Effective version: 15 October 2026